Piyush Garg

Scaling Complexity into Growth | LinkedIn Top PM Voice | Driving $40M+ impact at Google by turning policy complexity into global efficiency engines.

New Delhi, India | Open to Global Opportunities

800+ Policy Issues Managed

$40M+ Advertiser Spend Safeguard

25% Reduction in Repeat Escalations

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piyushgarg0501@gmail.com LinkedIn Profile

Turning Policy Operations into Strategic Levers through Strategic Product Thinking

Problem solver with 2+ years of cross-functional experience in product strategy, operations, and stakeholder engagement at Google. Known for leading scalable initiatives that protect revenue, accelerate workflows, solve operational bottlenecks, improve customer outcomes, and drive measurable business impact.

Technical

Google Ads SQL Power BI Python Salesforce

Strategic

Stakeholder Management Operations Strategy Training & Enablement

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Queue Management Tool

Designed a system that now handles 40%+ of global case volume, cutting turnaround time by 12% and sustaining >90% CSAT.

Reducing Escalations by 25%

Analysed 200+ past cases, redesigned high-frequency violation workflows (BOV, DSL), and accelerated advertiser recovery.

AI Troubleshooting Tool

Co-led launch of AI troubleshooting tool, improving first-time resolution by 18% and boosting global support team productivity.

Onboarding 50% Faster

Built a structured onboarding framework for 6+ hires halving ramp-up time without sacrificing quality.

Professional Journey

G

Product Specialist

Google

Jul 2023 - Jul 2025

Managed 800+ high-complexity policy cases across Search, PMax, Display, and App Ads safeguarding $40M+ in advertiser spend.
Delivered white-glove policy support for $30M+ portfolio in FMCG, Auto, and Fashion sectors.
Led 10+ targeted policy trainings closing knowledge gaps and improving MoM accuracy by 30%.

G

Content Strategist

20% Project, Google

Dec 2024 - May 2025

Directed content strategy for IPL, WPL, and Champions Trophy cricket events on Google Play Store.
Produced Week It Was, one of Play Store's highest-performing cricket series.
Partnered with JioHotstar & BCCI for cross-platform engagement.

DJB

Water Quality Analyst Intern

Delhi Jal Board

Jun 2022 - Jul 2022

Ensured safe drinking water for 1.8M+ residents through daily quality analysis and rapid response protocols.

Bachelor of Technology, Biochemical Engineering

Guru Gobind Singh Indraprastha University • 8.2/10 CGPA

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Case Studies & Projects

📱

Google Pay Split Expense Enhancement

Improved the UX for Indian users through research-driven product recommendations.

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📊

E-Commerce Sales Analysis Dashboard

Generated actionable insights for retail performance optimization.

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👥

HR Analytics Dashboard

Built workforce intelligence tools for organizational efficiency.

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More Projects

Mutual Fund Tracker Personal Finance Manager

Recognition

🏆

LinkedIn Top Product Management Voice

⭐

Peer Bonuses & Leadership Recognition at Google

Ready to Collaborate?

I move fast, iterate relentlessly, and thrive in the 0-1 stage, like shipping things that work, solving real user pain, and driving impact through product, growth, and creative execution. Always exploring ideas and opportunities at the intersection of product, strategy, growth, and marketing. Currently exploring how GenAI + operational strategy can transform systems at global scale.

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Based in New Delhi, India | Open to Remote Opportunities